Privacy Policy – Strengthen Up Physiotherapy

Effective Date: 24 March 2025

At Strengthen Up Physiotherapy ("we", "our", or "us"), your privacy is important to us. We’re committed to handling your personal information with care and transparency, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website or receive services from us.

By using our website or engaging our services, you acknowledge and accept the practices described in this policy.

1. What We Collect

To provide you with safe, personalised care, we may collect the following information:

  • Personal Details – Such as your name, contact number, email address, and other identifying details necessary for communication and appointment scheduling.

  • Health Information – Relevant medical history, current conditions, treatment notes, and other health-related data required for your care.

  • Website & Device Data – Including IP address, browser type, time spent on pages, and usage patterns when visiting our site.

  • Payment Information – When applicable, we may collect or process payment details via secure third-party gateways.

2. How We Use Your Information

We use your information to:

  • Deliver physiotherapy and rehabilitation services tailored to your needs

  • Schedule appointments and send reminders or updates

  • Process payments and manage billing

  • Communicate with you about your care

  • Improve our website and services

  • Share educational content or updates (only if you’ve opted in)

You can opt out of marketing emails at any time.

3. How We Keep Your Data Safe

We take security seriously. All personal and health-related data is stored securely, and we apply safeguards to protect it from unauthorised access, misuse, or disclosure.

However, please be aware that while we do our best, no method of data transmission over the internet is 100% secure.

4. How Long We Keep Your Data

We retain personal and health information only for as long as required to deliver our services or comply with legal and regulatory obligations. When no longer needed, your data is securely deleted or anonymised.

5. Who We Share Information With

We do not sell or rent your personal information.

We may share information only in the following cases:

  • Service Providers – Trusted third parties who assist with things like booking platforms or payment processing

  • Legal Requirements – If required by law, such as in the case of a subpoena

  • Professional Collaboration – If needed to coordinate care with your GP, case manager, or other health professionals

  • Business Transfers – In the rare event of a business sale or restructure

All third-party providers are required to protect your data and use it only for agreed purposes.

6. Cookies & Website Tools

Like most websites, we may use cookies to personalise your experience, understand how our site is used, and improve performance. You can manage cookie settings via your browser at any time.

7. Your Rights

Under the Privacy Act, you have the right to:

  • Access your personal data

  • Request corrections to any inaccurate information

  • Ask for data to be deleted, where appropriate

  • Limit or object to how we process your data

  • Request a copy of your data in a structured format

To exercise any of these rights, please get in touch using the contact details at the end of this page.

8. Third-Party Links

Our website may link to other websites for your convenience or education. Please note that this Privacy Policy applies only to Strengthen Up Physiotherapy and not to any external websites you may visit.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our operations, legal obligations, or best practices. Any changes will be posted on this page with the revised "Effective Date."

We encourage you to review the policy occasionally to stay informed.

10. Contact Us

If you have questions about how we handle your information or would like to request access or changes to your data, please reach out:

Strengthen Up Physiotherapy
tom.suphysio@gmail.com
0409 131 573

15 Police Lane Geelong CBD, 3220

6/20 Essington Street, Grovedale VIC 3216

Strengthen Up Physiotherapy © 2025